COMMERCIAL SALES

JOB DESCRIPTION:

The commercial sales main focus will be the hospitality industry, offering exceptional products aimed at making our customer's ordering experience easy. Including pre-ordering and site delivery, processing transactions, using retail software, keeping accurate inventory records, and performing various services for customers such as providing information and confirming pricing.

This is a fast paced environment which requires a level of multi-tasking as you will not only service pre-orders but service walk-in customers as well, all done in a prompt, friendly manner. This sales position performs all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

DUTIES/RESPONSIBILITIES:

• Operate point of sale equipment, including cash register with accuracy
• Answer telephone and email inquiries promptly and provide information about products, availability, and store policies
• Assist customers in locating and comparing merchandise
• Coordinate the scheduling and dispatching of local deliveries
• Work closely with drivers to ensure they have accurate information regarding delivery locations, quantities, and special instructions.
• Maintain accurate records of orders, deliveries, and customer interactions, and ensure all documentation is completed in a timely manner.
• Communicate with customers to confirm orders, address any changes or special requests, and provide updates on delivery status.
• Resolve any issues or concerns that arise during the delivery process.
• Assist in promoting positive customer relations by documenting complaints and forwarding to the proper department or person responsible.
• Coordinate with purchasing personnel to ensure an adequate supply of product is available to fulfill orders and minimize supply chain disruptions.
• Collaborate with other departments, such as receiving and operations, to ensure seamless coordination and communication.
• Ensure compliance with safety regulations and company policies and promote a culture of safety among operations and drivers.
• Ordering and managing inventory.
• Other duties as assigned by the manager.

JOB TYPE: Full-Time

INTERESTED APPLICANTS, PLEASE SUBMIT YOUR RESUME TO:

Human Resources

HR@invermerehardware.ca

Invermere Home Hardware Building Centre

9980 Arrow Road Invermere, BC V0A1K0